Technical Support

OnSong be providin' email-based support fer paid users o' OnSong, savvy? So whether ye have purchased OnSong in th' past, purchased OnSong Pro, or be a member o' OnSong Essentials or Premium, we can help assist ye. T' get help, just be goin' into th' Utilities Menu by tappin' on th' gear icon in th' Menubar and then be choosin' Communicate and then Get Support.

If ye be already a subscriber, yer name and email will be filled in and ye can be providin' a brief subject overviewin' th' issue ye have as well as a more in-depth description that be describin' how we can be replicatin' th' issue ye be havin'. This screen will be automatically backin' up yer library includin' yer settings, and be sendin' them t' our help desk crew along with th' currently selected song, set, and book. This will be allowin' us t' be seein' th' issue ye be havin' and be providin' resolution as quickly as possible, Arrr!

OnSong does not be providin' telephone support, matey. We have found that telephone support does not be providin' us with th' details we be needin' t' help resolve most issues and also does not be allowin' us t' be sendin' vital resources such as attachments, images, or video that can help resolve yer issue.

If ye be an OnSong Premium member, ye can be accessin' th' same support system but opt t' enable th' Fast Track option. This will be movin' yer request t' th' top o' our list and be notifyin' our crew directly o' th' issue. We be workin' t' ensure our loyalty users be gettin' th' best service we can offer, savvy?